Refund policy

Thank you for shopping at Nailjoy! Because our products are personal care and beauty products, we follow the policy below for hygiene and safety reasons.

No change-of-mind returns: We do not accept returns or exchanges for change of mind, wrong shade/choice, or opened/used products.

Damaged, defective or wrong items: If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at nailjoyeonline@gmail.com with your order number and photos/unboxing video. The product seal and original packaging must be intact.

Resolution: Once we verify the issue, we will send a free replacement or issue a full refund. There is no return shipping cost to you for damaged, defective or wrong items.

Refunds: Approved refunds are processed to your original payment method within 7–10 business days. Your bank may take a few additional days to post the refund.

Non-returnable: Opened or used products, products with a broken seal, and items reported after 48 hours of delivery.

For any questions, contact us at nailjoyeonline@gmail.com.